Question 1

How do I flag a site hazard and who can see it?

Accepted Answer

Loggers can flag site hazards directly from their job view. Open the job in the logger view, find the Site Hazard Notes field and enter the details, check the Site Hazard Flag checkbox, and save. Once flagged, a hazard warning appears on the job for all dispatchers and drivers.

Question 2

Why can't the driver see their dispatch order?

Accepted Answer

Check that the driver is logged in with the Driver role, that the dispatch isn't still Pending, that the job status is PILED or later, and that the driver's company matches the job's company.

Question 3

How do I create a new job?

Accepted Answer

Go to the Jobs section, click + New Job, fill in Job Number, Customer, and Site Name, add optional details like species and estimated volume, then save. The job starts at CUT status.

Question 4

How do I add a new driver to the system?

Accepted Answer

Go to Settings or User Management as an admin, click Invite User or Add Driver, enter their name, email, and truck ID, assign them to your company, and send the invitation.

Question 5

How do I dispatch a driver to a job?

Accepted Answer

The job must be PILED or ACTIVE HAULING. Go to Dispatch, click New Dispatch Order, select the job and driver, enter the truck ID and scheduled date, and save.

Question 6

How do I handle spring road restrictions in the system?

Accepted Answer

Open the affected job and check the Spring Break-Up checkbox. This flags the job in the dispatcher view so no new dispatch orders are created until conditions improve.

Question 7

What do the job status stages mean?

Accepted Answer

Jobs move through CUT, CUT AND BUCKED, PRE-HAULING, PILED, ACTIVE HAULING, BUCKED PAID, and CLOSED, tracking a job from active cutting through final settlement.

Question 8

How do I add GPS pins to a job site?

Accepted Answer

Open the job, scroll to GPS Points, click Add Pin, select a type (Entrance, Landing, Pile, or Custom), enter coordinates or use the map picker, and save. Drivers see all pins for their dispatched jobs.

Question 9

What is MBF and how is volume tracked?

Accepted Answer

MBF stands for Thousand Board Feet, the standard unit for hardwood timber volume in the Upper Midwest. Volume is tracked at estimated, cut, piled, and per-load stages so you can compare progress against estimates in real time.

Question 10

How do I record a load?

Accepted Answer

Open the job, click Add Load, enter haul date, driver, truck ID, species, destination mill, weight, and delivery ticket number, attach the scaling ticket, and save. Loads feed automatically into settlements and volume tracking.

Question 11

What is a mini-haul and how does it work?

Accepted Answer

A mini-haul is a partial load when a driver can't fill a complete truck. The driver flags it from their dispatch screen, and the dispatcher can approve it at a minimum MBF guarantee, deny it, or reroute the driver.

Question 12

How does the fuel adjustment work?

Accepted Answer

TimberFlowPro adjusts hauling rates using a fuel index tied to diesel prices, in 10% tiers from 80% to 240% of a base rate. Admins update the current fuel tier, and the rate locks to each job at creation.

Question 13

How do I create a settlement for a contractor?

Accepted Answer

Go to Settlements, click New Settlement, enter the contractor and date range, select the unsettled loads to include, confirm the rate, review the total, save as a draft, then mark it Paid.

Question 14

How do I set up the rate table?

Accepted Answer

In Settings, add a rate row with a mileage band and base rate at 100% fuel; the system calculates every fuel tier column automatically and locks the matching rate to each new job based on its miles from mill.

Question 15

How do I attach a scaling ticket to a load?

Accepted Answer

Paste a Google Drive link into the load's Drive Ticket URL field, or upload a photo directly as an attachment tagged scaling_doc. Drivers can upload a photo of the weigh ticket straight from the driver portal.

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